1. Order & Payment Policy
Retail Orders:
- Orders can be placed directly through our website.
- We accept payment methods such as Bank Payment, Bkash, and Cash on Delivery.
- Full payment is required at checkout before processing your order or can be paid in cash upon delivery.
Wholesale Orders:
- Wholesale customers must register an account and provide business verification (if required).
- Pricing for wholesale orders is based on MOQ (Minimum Order Quantity) and bulk purchase discounts.
- Payment terms: Full payment upfront or negotiable for bulk buyers .
- Foreign buyers must complete payments via bank transfer.
2. Shipping & Delivery
Retail Orders:
- Orders are processed within 1-3 business days and shipped via reliable courier services.
- Delivery time varies by location and shipping method. Estimated delivery: 5-10 business days.
- Delivery charges must be paid upon receiving the products.
Wholesale Orders:
- Processing time depends on order size and customization .
- Bulk orders are shipped via freight, express, or standard shipping, depending on volume and destination.
- Wholesale customers can either arrange their own shipping or use our partnered shipping services.
- If using our shipping services, wholesale customers are responsible for the shipping cost, which depends on order quantity, volume, and weight.
3. Returns & Exchange Policy
Retail Orders:
- We accept returns within 1 day of delivery.
- Items must be unused, unwashed, and in their original packaging with tags attached.
- Refunds are processed within 5-7 business days after approval.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
Wholesale Orders:
- Returns are only accepted for damaged, defective, or incorrect items.
- Claims must be reported within 1 day of delivery with supporting images.
- Exchanges or refunds will be processed after review and approval.
4. Custom & Bulk Orders
- We offer custom branding, private labeling, and bulk orders for wholesale clients.
- Custom orders require a deposit, and a production timeline will be provided.
- Cancellations for custom orders are not accepted once production has started.
5. Cancellation Policy
- Retail orders can be canceled within 24 hours of purchase. After processing, cancellations are not allowed.
- Wholesale order cancellations must be requested before production or shipping begins.
6. Customer Support
- For any inquiries, contact us at [info@wholesalemarket1.com].
- Our support team is available Monday – Friday, 9 AM – 6 PM (Bangladesh Time Zone).